PHONICS CHEMICALS

WHAT IF I DON’T RECEIVE MY ORDER

Insured Shipping, If you selected Insured Shipping, and you don’t receive your package after 7-14 days past the expected delivery date, contact us. You will be credited for the full amount of the order in points and you can simply place the order again. Non-Insured Shipping, If you have NOT selected the Insured Shipping Option, and you don’t get your package after 7-14 days past the expected delivery date, contact us. We can do a trace to find the package shipped to you and you’ll receive it a few days later. If the package is deemed “unrecoverable,” we can reship the order, but refunds will not be offered due to postal issues.

WHAT IS YOUR REFUND POLICY

For obvious reasons we do not accept returns. If your package does not arrive within 21 days of payment, write to us and We will check the tracking records to see if it was delivered. If the package was not delivered due to my error We will resend or give you a refund. If the package was delivered, We will give you the tracking number so you can see for yourself it was delivered, but no refund. It could be it was intercepted by a family member or roommate and we have no control over that. Also if it was not delivered due to a customer giving a faulty address there will be no refund.

info@phonicschemicals.com